Privacy Policy

Phili Orient respects your privacy and is committed to protecting it. Phili Orient provides this Privacy Policy to inform you of our privacy practices and of the choices you can make about the way your information is collected online and how that information is used. Phili Orient recognizes the need to protect the personally identifiable information you share with us, which mainly consists of any information by which you can be identified, such as name, address and telephone number.


By registering on this site, by submitting any information through the use of this site, or by otherwise accessing or using this site, you agree to the terms of this Privacy Policy and consent to the policies and practices described for the collection, use or disclosure of personal information.


  1. Sites covered by this Privacy Policy

    This Privacy Policy applies to all Phili Orient owned websites and domains, and our wholly owned subsidiaries ("IATA websites.")


  2. Types of information we collect

    This Privacy Statement covers personal information and non-personal data collection and aggregate reporting.

    1. “Personal information” is information that is associated with your name or personal identity. Phili Orient uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with Phili Orient. We take seriously the trust you place in us. Phili Orient will not sell, rent or lease your personal information to others.


      On some Phili Orient websites, you can order products or services, participate in surveys, request information, subscribe to marketing or support materials, register yourself or your Phili Orient products, or apply for a job or internship at Phili Orient or otherwise be required to provide personal information for other purposes. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, user IDs and passwords, billing and transaction information, credit card information, contact preferences, educational and employment background, and job interest data. To personalize our websites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional.

    2. “Non-personal information” is data about usage and service operation that is not associated with a specific personal identity. Phili Orient may collect and analyse non-personal information visitors’ domains to evaluate how visitors use the Phili Orient websites or otherwise analyze this data for trends and statistics purposes. Non-personal data we collect may include the pages visited on the Phili Orient websites, unique URLs visited within Phili Orient websites, browser type and IP address, but the individual visitor’s personal information remains anonymous.


      Most non-personal data is collected via cookies or other analysis technologies. On most Phili Orient websites, we use cookies, web beacons and other technologies for data analysis and personalization services so that we can better serve you with customized information when you return to our site. We also use cookies and web beacons to help us measure the effectiveness of our web communication and marketing in order to improve our site, products, offers and marketing strategy.


      Phili Orient also places ads on third party websites that may use cookies. We collect certain non-personal information about your browsing activity if you access the Phili Orient websites via an ad on a third party website. This information is used to analyze the performance of Phili Orient’s ad campaigns. We use the Google AdWords free conversion tracking feature for this purpose.


      Cookies are identifiers which a website can send to your browser to keep on your computer to facilitate your next visit to the Phili Orient websites. To learn more, read Phili Orient use of cookies, web beacons and third party ads. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it. If you do not wish to allow your session visitation information to be aggregated and analyzed by our web analytics service, you can opt-out in accordance with the procedure set forth in Section 9, “Your privacy preferences and opting out”.


  3. Collected information

    We've structured the Phili Orient websites so that, in general, you can visit Phili Orient on the web without identifying yourself or revealing any personal information. We make this notice readily available on our home page and at the bottom of every IATA web page.


    There are times when we may collect personal information from you. It is our intent to inform you before we do that and to tell you what we intend to do with the information. Generally, you will have the option not to provide the information, and in the future you will be able to "opt out" of certain uses of the information in accordance with the procedure set forth in Section 9, “Your privacy preferences and opting out”. If you choose not to provide the information we request, you can still visit most of the Phili Orient websites, but you may be unable to access certain options, offers and services.


  4. Links to non-Phili Orient websites

    The Phili Orient websites may provide links to third-party companies websites for your convenience and information. If you access those links, you will leave the Phili Orient website. Phili Orient does not control those sites, their content or their privacy practices, which may differ from Phili Orient's. We do not endorse or make any representations about third-party websites. The personal information you choose to give to unrelated third parties is not covered by this Phili Orient Privacy Policy. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with Phili Orient; that sharing is governed by that third-party company's privacy policy.


  5. Children's privacy

    Phili Orient is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests. IATA does not knowingly collect information from children under the age of 13 and Phili Orient does not target its websites to children under 13.


  6. How we use your information

    Phili Orient uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on products, services and benefits, to personalise promotional offers, to personalize some Phili Orient websites, or for other related purposes. Occasionally we may also use your information to contact you for market research regarding Phili Orient products or services.


    We will give you the opportunity to choose your privacy preferences regarding such communications (see Section 9, "Your privacy preferences and opting out"). Credit card information is used only for payment processing and fraud prevention. Sensitive personal information is collected only to facilitate our financial service providers' credit decisions and will be shared with them only with your permission. Credit card information and sensitive personal data are not used for any other purpose by our financial services providers or Phili Orient and will not be kept longer than necessary for providing the services. In order to offer you a more consistent and personalized experience in your interactions with Phili Orient, information collected through one Phili Orient service may be combined with information obtained through other Phili Orient services in accordance with your specifications.


    Phili Orient is a global organization, with legal entities, business processes, management structures, and technical systems that cross borders. Our privacy practices are designed to provide protection for your personal information, all over the world. We may share your personal information within Phili Orient and transfer it to countries in the world where we do business. Some countries may provide less legal protection for your information. In such countries Phili Orient will still handle information in the manner we describe here.


    Although we use all reasonable means to ensure that the information you provide to us is not used by third parties for purposes other than those described in this Privacy Policy, Phili Orient is not responsible for any improper use of your personal information that is beyond our reasonable control.


    Non-personal data is aggregated for reporting about Phili Orient websites usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.


  7. Who we share your information with

    Phili Orient will not sell, rent or lease your personal information to others. Phili Orient will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. Phili Orient shares customer information across Phili Orient-owned business entities and companies working on our behalf, but only as described in Section 6 "How we use your information".


    Phili Orient contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions and benefits as described in Section 6 "How we use your information". Suppliers and service providers are required to keep confidential the information received on behalf of Phili Orient consistent with this Privacy Policy and may not use it for any purpose other than to carry out the services they are performing for Phili Orient. These service providers may change or we may contract with additional service providers to better accommodate our customers.


    Phili Orient will not share personal information with any other third parties without your permission, unless to: (i) respond to duly authorized information requests of governmental authorities; (ii) comply with any law, regulation, subpoena, or court order, (iii) help prevent fraud or to enforce or protect the rights and properties of Phili Orient or its subsidiaries; or (iv) to protect the personal safety of Phili Orient employees and third parties on Phili Orient property.


    Circumstances may arise where, whether for strategic or other business reasons, Phili Orient decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. It is Phili Orient’s practice to seek appropriate protection for information in these types of transactions.


  8. Your choices

    Phili Orient gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product and service specific information and Phili Orient-wide marketing communications. Phili Orient-wide communications may include new product information, special offers, or an invitation to participate in market research, etc. We give you a choice regarding delivery of Phili Orient-wide communications by postal mail, fax, e-mail and telephone.


    You can make or change your choices at the data collection point or through Phili Orient’s online customer registration tools. Please refer to Section 9 for further instructions. We will make every effort to honor your preferences. This option does not apply to communications for the purpose of administering order completion, contracts, support, product safety warnings or driver updates.


  9. Your privacy preferences and opting out
    Non-subscription services

    Phili Orient will not use your personal information for a different purpose than the one stated when you provided your data. Examples of unrelated uses include sending communications about special offers, product information, and marketing messages. You can, however, choose to receive these types of non-subscription communications by following the instructions below.


    Online: You can make your choice regarding these communications by using the Phili Orient customer registration tools, as applicable, to set your privacy preferences (available in the English language only).

    •  If you have never registered with the Phili Orient customer registration tools, create your privacy preferences;
    •  If you have registered with the Phili Orient customer registration tool in the past, you may edit your privacy preferences on the Phili Orient customer registration tool (requires a user ID and password).


    Offline: Please specify your privacy preferences by writing to Phili Orient at Feedback. Be sure to provide your name, e-mail and postal address in all correspondence.


    Subscription services

    To opt-out of receiving communications you have expressly requested (such as e-mail newsletters, updates, etc.), use any of the following methods:

    •  Select the e-mail "opt-out" or "unsubscribe" link, or follow the opt-out instructions included in each subscription communication;
    •  Return to the web page(s) where you originally registered your preferences and follow the opt-out instructions;
    •  Write to Phili Orient - be sure to provide your name, e-mail and postal address, and relevant information about your Phili Orient subscriptions and registrations:

      No. 316-F, Wisma Phili-Orient
      Jalan Dato’ Ismail Hashim, Sungai Ara,
      11900 Bayan Lepas, Penang. Malaysia.
      Fax: +604-646 4337


  10. Your information and third-party companies

    Certain Phili Orient services may be linked with those from third-party companies, some which offer you the option to share with both Phili Orient and the third party personal data you provide. Examples include to request communications from Phili Orient marketing or solution partners, or to enable order completion through a reseller. We will not share your personal information with those third-party companies unless you make that choice.


    Phili Orient may share information with third parties acting on behalf of Phili Orient and who may be located in other geographies. These third parties are under contract to Phili Orient and bound by terms of confidentiality and the same data privacy rules in usage at Phili Orient.


  11. Access to and accuracy of your information

    Phili Orient strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of Phili Orient’s websites may limit access to specific individuals through the use of passwords and other personal identifiers.


    The most effective way to view and change your personal information is to return to the web page where you originally submitted your data and follow the instructions on that web page or use the Phili Orient customer registration tools.


  12. Keeping your information secure

    Phili Orient is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Phili Orient has in place appropriate physical and managerial procedures to safeguard the information we collect.


    We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.


    If any user of this website suspects Phili Orient has handled its personal information in a manner that does not comply with this Privacy Policy, please contact us.


  13. Changes to this Statement

    If there are updates to the terms of Phili Orient’s online Privacy Policy, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have. For material changes to this Privacy Policy, Phili Orient will provide notification to affected customers.


  14. Contacting us

    We value your opinions. If you have comments or questions about our Privacy Policy, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us at the following address:

    No. 316-F, Wisma Phili-Orient
    Jalan Dato’ Ismail Hashim, Sungai Ara,
    11900 Bayan Lepas, Penang. Malaysia.
    Fax: +604-646 4337